Terms and Conditions
Confirmation of Orders
Upon receipt of your order you will be emailed a copy of your invoice. Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice. Once you are satisfied that all details are correct, please sign the Design Consultation and email/deliver back A.S.A.P to ensure confirmation of order. A $50 deposit is also required to confirm the booking, without this your order is considered VOID.
Balance of payment is due 14 days prior to delivery. If full payment has not been received, goods will not be delivered/collected. We accept payment in cash, Pay Pal or bank transfer. We do not accept payment by credit/eftpos card, cheque or money order.
50% of your deposit will be refunded if you cancel your order 28 days prior to delivery or collection date. Deposit will not be refunded if you cancel your order within 14 days of the delivery or collection date. This is due to pre-purchase of ingredients, tools and equipment and crafting of decorations required for particular orders. At the discretion of management and dependent on the circumstances and availability, it may be possible to change the date of your cake order. Please note that any credit notes issued are done so as a good will gesture and at the discretion of management.
Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by Cake Couture by Kirsten as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo. Changes can be very minor and will be discussed with you at your cake tasting/design consultation.
Cake designs sketched by Kirsten will not be surrendered until full payment is made.
Where possible, Cake Couture by Kirsten will endeavour to accommodate any special dietary requirements you or your guests may have. Due to the production environment, there is no guarantee that there will be no traces of ingredients that may cause harm to people with allergies/intolerances. Please specify at Cake tasting/design consultation for further discussion. By proceeding with a purchase, you are agreeing to these terms and conditions.